Distance Selling Agreement and Cancellation Policy

1. Parties and Subject Matter

This agreement has been executed electronically between the individual purchasing accommodation services ("Guest") via the www.thecasacala.com website and the "Hotel" (Seller) whose details are provided below.

• Commercial Title: DEPOT KONAKLAMA HİZMETLERİ ANONİM ŞİRKETİ
• Headquarters: Harbiye Mah. Teşvikiye Cad. No: 41 Şişli / Istanbul, Türkiye
• Facility Address: Gölköy Mahallesi, 321. Sokak No:3, 48400 Bodrum / Muğla, Türkiye
• Phone: +90 252 606 06 49
• Email: info@thecasacala.com
• Tax Office and No: Beyoğlu / 2920641341

The subject of this agreement is to determine the respective rights and obligations of the parties concerning the sale, performance, and cancellation of the accommodation service ordered by the Guest electronically through the Hotel's website.

2. Service Fee and Payment Collection

To confirm the reservation, 100% of the total service fee for the selected room and dates, or the prepayment (deposit) amount specified during the booking process, is collected via credit card through our 256-Bit SSL certified Virtual POS infrastructure. All advertised prices are inclusive of VAT and the statutory accommodation tax.

3. Cancellation, Refund, and Modification Policy (Right of Withdrawal)

As per the Regulation on Distance Contracts, general exemptions for the right of withdrawal apply to service contracts required to be performed on a specific date, such as hotel accommodations. However, prioritizing guest satisfaction and flexibility, The Casa Cala implements the following cancellation policy:

• For cancellation requests made 14 days (or more) prior to the check-in date, the entire amount collected (100%) will be refunded without deduction to the credit card used for payment.
• For cancellation requests made between 13 to 7 days prior to the check-in date, a 50% deduction (No-Show fee) will be applied to the total accommodation fee, and the remaining amount will be refunded.
• For cancellations made less than 7 days prior to check-in or in case of a No-Show, no refunds will be issued, and the total fee is considered fully charged.
• In cases where the guest leaves the facility before the planned check-out date (Early Check-out), no refund is provided for the unused days.

Note: Depending on your bank's procedures, it may take 3 to 7 business days for the approved refund amount to reflect on your credit card statement.

4. Check-in and Check-out Rules

The official check-in time at the hotel is 14:00, and the check-out time is 12:00. It is a legal obligation (as per the Identity Notification Law) for the guest holding the reservation to present a valid identification card (ID, Driver's License) or passport upon arrival at the facility.

5. Dispute Resolution

In the event of disputes arising from the implementation of this agreement, the Consumer Arbitration Committees or Consumer Courts located in the jurisdiction of the guest or the hotel shall be the authorized bodies, based on the monetary limits declared annually by the Ministry of Trade.