Frequently Asked Questions
The most common inquiries and accommodation details from our guests.
What are your check-in and check-out times?
Our check-in process begins at 14:00, and we kindly request that your check-out process be completed no later than 12:00. Your requests for early check-in or late check-out will be gladly evaluated by our guest relations department depending on the availability of the facility.
Do you accept pets?
Unfortunately, in order to ensure the maximum comfort of all our guests and to maintain our corporate hygiene standards, we do not accept pets in our facility. Thank you for your understanding.
Do you provide airport transfer services?
Yes, we offer an exclusive VIP transfer service with a private chauffeur between Milas-Bodrum Airport (BJV) and our hotel. You can take advantage of this privileged service by sharing your flight details with us following your reservation.
Does your facility accommodate children?
The Casa Cala is delighted to welcome guests of all ages. However, please note that certain private relaxation areas and pool sections within our facility operate under an "+16 Adult Only" concept for our guests seeking absolute tranquility.
Are the Parking and Valet services complimentary?
Yes, the indoor parking facility and professional valet service located on our premises are provided completely free of charge to all our accommodating guests.
Is the internet connection free in rooms and public areas?
High-speed, uninterrupted fiber Wi-Fi infrastructure is available free of charge to our guests in all rooms, public areas, and the beach section of our hotel.